We grant a 12-months guarantee on every Sym product without additional costs. Should within this time any problem occur with one of your Sym products – we can offer you an exchange products or simply pay you back your money. Just:
1. Send us an email at firstname.lastname@example.org and describe what happened
2. Send us the damaged products to our address, so that we can analyse them and improve what mistake happened:
Sym Optic GmbH
3. Let us know whether you prefer an exchange product or your money back and we are on it!