Return & Shipping

Shipping

• How long does the delivery take?
  

1. The average delivery time for a shipment within Germany is 8-10 days – obviously we will always try to get the glasses to you as quick as possible.
2. For international shipments it might take a bit longer so better calculate 10-12 days.

• Do I get a tracking number?
  

1. Sure – we will send you a tracking number by email so that you can follow-up on your Sym delivery yourself on www.dpd.de.

• How much does the shipping cost?

1. Within Germany the shipping is free. To other European countries we have to charge a small supplement of 4,99 €.

Exchange process

• If for any reason you have decided that you do not want to keep your Sym glasses or part or your order, no worries, just:  

1. Send us an email at info@sym-optic.com and let us know what you want to send back sending back.
2. Send the products back to us at this address :
   Sym Optic Ltd.
   Rheinsbergerstrasse 75
   10115 Berlin
   Germany 
3. Once we receive the package we will immediately refund you your money

• If you wish to exchange part of your Sym oder – no problem – just:

1. Send us an email at info@sym-optic.com and describe what you want to exchange
2. Send us the products to be exchanged to our address:
   Sym Optic GmbH
   Rheinsbergerstrasse 75
   10115 Berlin
   Germany
3. In the meantime we will already ship you your desired Symproducts