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Return & Shipping
- How long does the delivery take?
- The average delivery time for a shipment within Germany is 8-10 days – obviously we will always try to get the glasses to you as quick as possible.
- For international shipments it might take a bit longer so better calculate 10-12 days.
- Do I get a tracking number?
- Sure – we will send you a tracking number by email so that you can follow-up on your Sym delivery yourself on www.dpd.de.
- How much does the shipping cost?
- Within Germany the shipping is free. To other European countries we have to charge a small supplement of 4,99 €.
- If for any reason you have decided that you do not want to keep your Sym glasses or part or your order, no worries, just:
- Send us an email at firstname.lastname@example.org and let us know what you want to send back sending back.
- Send the products back to us at this address :
Sym Optic Ltd.
- Once we receive the package we will immediately refund you your money
- If you wish to exchange part of your Sym oder – no problem – just:
- Send us an email at email@example.com and describe what you want to exchange
- Send us the products to be exchanged to our address:
Sym Optic GmbH
- In the meantime we will already ship you your desired Symproducts