Return & Shipping
Delivery
The average delivery time of our glasses is 10 to 15 days.
Exchange process
- If you are not satisfied with your order and would like to get a refund:
1. Send us an email at info@sym-optic.com
2. Please tell us in a few words the reason of the return and which part of the order you are sending back.
3. Send the products back to us at this address :
Sym Optic Ltd.
Rheinsbergerstrasse 75
10115 Berlin
Germany
4. Once we receive the package we will proceed to the refund.
- If you would like to exchange the product or a part of your order:
1. Send us an email at info@sym-optic.com
2. Let us know precisely which part of the order you wish to exchange, the reason why and what replacement product you are interested in.
3. Send the products back to us at to the same address
4. Once we receive the package we will proceed to the exchange.